Frequently Asked Questions
Everything you need to know about your VAULTBAG® experience.
What materials are used in VAULTBAG® products?
We use premium, ethically sourced materials including top-grain leather, reinforced ballistic nylon, and custom-engineered hardware to ensure your bag lasts a lifetime.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do you offer a warranty on your bags?
Yes, every VAULTBAG® comes with a limited lifetime warranty against manufacturing defects in materials and workmanship.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund.
How should I clean and maintain my VAULTBAG®?
For leather components, we recommend a high-quality leather conditioner. For fabric areas, a damp cloth with mild soap is sufficient. Avoid machine washing to preserve the bag's structure.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Affirm.